Disaster Recovery Plan

Body

INTRODUCTION  

This DR Plan is the single source for all information that describes the ability to recover from a disaster. It includes processes that must be followed to execute that recovery.   

DEFINITIONS 

DISASTER   

A disaster can be defined as a critical IT system not being able to perform some or all intended functions for a period of time.  Examples of disasters are as follows (but not limited to):  

  • One or more critical systems are non-functional 

  • The building is not available for an extended period, but all systems are functional 

  • The building is available, but all systems are non-functional 

  • The building and all systems are non-functional  

EVENTS 

An event can be defined as an occurrence that results in a disaster, requiring this DR document to be activated. Examples of an event are as follows (but not limited to): 

  • Environmental disasters (flooding, hurricanes, fire, etc.) 

  • Hardware failure 

  • Server room or data center issue 

  • Power outage 

  • Cyber theft or attack  

  • Physical theft or attack 

  • Human error  

RECOVERY TIME OBJECTIVE 

The Recovery Time Objective (RTO) is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity. According to business continuity planning methodology, the RTO is established during the Business Impact Analysis (BIA) by the owner(s) of the process, including identifying time frames for alternate or manual workarounds. 

RECOVERY POINT OBJECTIVE 

A Recovery Point Objective (RPO) is the maximum targeted period during which transactional data is lost from an IT service due to a major incident. For example, in the case, RPO is measured in minutes (or even a few hours), then in practice, off-site mirrored backups must be continuously maintained as a daily off-site backup on tape will not suffice. 

RELATIONSHIP TO RECOVERY TIME OBJECTIVE 

A recovery that is not instantaneous will restore transactional data over some time and do so without incurring significant risks or losses. RPO measures the maximum time in which recent data might have been permanently lost in the event of a major incident and is not a direct measure of the quantity of such loss. For instance, if the BC plan restores the last available backup, then the RPO is the maximum interval between such backups that have been safely vaulted off-site. It is often misinterpreted that RPO is determined by the existing backup regime, whereas in reality, business impact analysis determines RPO for each service. When off-site data is required, the period during which data might be lost often starts when backups are prepared, not when the backups are taken off-site. 

PURPOSE 

The purpose of this document is to inventory all critical IT infrastructure and document the processes the organization will follow when the disaster recovery plan is executed. When executing this plan, the steps outlined here will serve to bring the organization’s groups and departments back to normal operations as quickly as possible. This includes:  

  • Preventing the loss of IT resources 

  • Restoring IT resources 

  • Minimizing IT downtime 

  • Keeping IT assets running 

This DR Plan will also detail how this document is to be maintained and tested. 

PRIMARY EMERGENCY CONTACTS 

First Name 

Last Name 

Title 

Contact Type 

Contact Information 

Dian 

Ray 

ITS Director 

Work 

580-774-3271 

 

 

 

Mobile 

918-851-8100 

 

 

 

Email 

dian.ray@swosu.edu 

 

Lori  

Boyd 

VP Administration & Finance 

Work 

580-774-3731 

 

 

 

Mobile 

405-820-4969 

 

 

 

Email 

Lori.boyd@swosu.edu 

 

Jonathan 

Clemmons 

Asst. VP Public Relations 

Work 

580-774-3066 

 

 

 

Mobile 

504-444-8827 

 

 

 

Email 

jonathan.clemmons@swosu.edu 

 

Adam 

Johnson 

VP Student Services 

Work 

580-774-7172 

 

 

 

Mobile 

405-496-9068 

 

 

 

Email 

adam.johnson@swosu.edu 

 

Patsy 

Parker 

Provost Academic Affairs 

Work 

580-774-3771 

 

 

 

Mobile 

405-620-7641 

 

 

 

Email 

patsy.parker@swosu.edu 

 

SECONDARY EMERGENCY CONTACTS 

First Name 

Last Name 

Title 

Contact Type 

Contact Information 

Diana 

Lovell 

President 

Work 

580-774-7193 

 

 

 

Mobile 

713-553-4234 

 

 

 

Email 

diana.lovell@swosu.edu 

 

Garrett 

King 

Executive Director of 

Work 

580-774-3706 

 

 

Institutional Advancement 

Mobile 

405-929-0281 

 

 

 

Email 

garrett.king@swosu.edu 

 

Dayna 

Hardaway 

Assistant Vice President  

Work 

580-774-3275 

 

 

Human Resources 

Mobile 

940-642-9848 

 

 

 

Email 

dayna.hardaway@swosu.edu 

 

Chad 

Kinder 

Assistant VP 

Work 

580-774-3291 

 

 

for Strategic Partnerships 

Mobile 

580-819-3693 

 

 

 

Email 

chad.kinder@swosu.edu 

 

Kendra 

Brown 

Director Campus Police 

Work 

580-774-3785 

 

 

 

Mobile 

803-470-1220 

 

 

 

Email 

kendra.brown@swosu.edu 

 

Cindi 

Albrightson 

Safety Officer 

Work 

580-774-3165 

 

 

 

Mobile 

580-302-3418 

 

 

 

Email 

cindi.albrightson@swosu.edu 

 

Willis 

Jones 

Director Physical Plant 

Work 

580-774-3101 

 

 

 

Mobile 

580-774-0210 

 

 

 

Email 

willis.jones@swosu.edu 

UTILITY CONTACTS 

Business/Service 

Non-Emergency 

Emergency 

Weatherford Police Department 

580-772-7791 

911 

Weatherford Fire Department 

580-772-5345 

911 

Summit Utilities (Gas Co.) 

866-275-5265 

800-992-7552 

PSO (Electric Co.) 

888-216-3523 

www.psoklahoma.com 

Weatherford Water/Sewage 

580-772-3892 

580-772-7791 

VENDOR CONTACTS 

First Name 

Last Name 

Title 

Contact Type 

Contact Information 

OneNet – (Internet Provider; ERP System; Off-Site Storage) 

 

 

 

Support 

1-888-566-3688 

 

 

 

Website 

onenet.net 

Brian 

Burkhart 

Sr. Dir. of Network Systems 

Work 

(405) 225-9408 

 

 

 

Email 

brian@onenet.net  

Frank 

Hedges 

System Engineer 

Work 

(405) 225-9444 

 

 

 

Email 

frank@onenet.net 

 

Ferrilli – (Managed Services Provider) 

 

 

 

Emergency 

1-888-864-3282 

 

 

 

Website 

www.ferrilli.com 

Erik 

Potzmann 

Senior Consultant 

Email 

epotzmann@ferrilli.com 

 

 

 

Work 

(856) 405-3988 

 

Chickasaw Telecom, Inc. (Server; Phone System; Cisco) 

 

 

 

Support 

1-800-358-6480 

 

 

 

Website 

www.chickasawtel.com 

Richard 

Leonetti 

Account Manager 

Email 

RLeonetti@chickasawtel.com 

 

 

 

Work 

(405) 945-9569 

 

Eagle Technologies (Offsite Storage Consulting) 

 

 

 

Support 

1-800-477-5432 

 

 

 

Website 

www.eagleinc.com 

Kevin 

Janousek 

Account Executive 

Email 

KevinJ@eagleinc.com 

 

 

 

Work 

(785) 820-1514 

 

Aruba Networks (Wireless) 

 

 

 

Support 

1-800-943-4526 

 

 

 

Direct 

(650) 750-0350 

 

 

 

Website 

www.arubanetworks.com 

 

First Name 

Last Name 

Title 

Contact Type 

Contact Information 

CDW-G (State Contract Vendor) 

 

 

 

Support 

1-800-808-4239 

 

 

 

Website 

www.cdwg.com 

Alex 

Gee 

Account Manager 

Email 

Alex.gee@cdwg.com 

 

 

 

Work 

(312) 547-4058 

 

Dell Technologies (Servers; Workstations; Thin Clients) 

Jill 

Jones 

Account Executive 

Email 

Jill.J@dell.com 

 

 

 

Work 

(405) 215-5195 

Ashton 

Musick 

Account Manager 

Email 

Ashton_Musick@dell.com 

 

 

 

Work 

(512) 513-8607 

Michael 

Hall 

Account Executive IV 

Email 

Michael.Hall@dell.com 

 

 

 

Work 

(512) 695-1786 

 

Ellucian (ERP System) 

 

 

 

Support 

1-844-358-7222 

 

 

 

Website 

Login.ellucian.com 

 

Touchnet Global Payments Company (ERP Payments Vendor) 

 

 

 

Support 

1-800-869-8329 

 

 

 

Website 

customercare@touchnet.com 

Sarah 

Geoffrion 

Account Manager 

Email 

Sarah.geoffrion@touchnet.com 

 

 

 

 

 

 

Norlem TC (PaloAlto Cybersecurity Vendor) 

 

 

 

Support 

(918) 392-1996 

 

 

 

Website 

support@norlemtc.com 

Joe 

Howard 

Vice President 

Email 

jhoward@norlemtc.com 

 

 

 

Work 

(918) 210-8834 

 

 

Support Email 

Email 

app2supp@example.com 

 

Microsoft Corporation (Licensing & Application Software) 

 

 

 

Support 

1-800-865-9408 

 

 

Business Phone 

Website 

support.microsoft.com 

 

 

Business Email 

Email 

other@example.com 

 

First Name 

Last Name 

Title 

Contact Type 

Contact Information 

Softdocs (Application Vendor) 

 

 

 

Support 

(803) 695-6044 

 

 

 

Website 

softdocs.com 

Dawn 

Woodrow 

Accounting 

Work 

(803) 727-1085 

 

 

 

Email 

dwoodrow@softdocs.com 

 

Smartsheet (Application Vendor) 

 

 

 

Support 

1-844-324-2360 

 

 

 

Website 

smartsheet.com 

Mark 

Dougherty 

Client Development Mgr 

Work 

(425) 519-9701 

 

 

 

Email 

mark.dougherty@smartshee.com 

 

Softchoice (Application Vendor) 

 

 

 

Support 

1-800-268-7639 

 

 

 

Website 

softchoice.com 

Taylor 

Tsuji 

Account Manager 

Work 

(647) 240-1375 

 

 

 

Email 

taylor.tsuji@softchoice.com 

 

Apple, Inc. (Application & Workstation Vendor) 

 

 

 

Website 

apple.com/education 

Mike 

Marshall 

Senior Systems Engineer 

Work 

(512) 674-8570 

 

 

 

Email 

michaelm@apple.com 

Becca 

DeFoe 

Account Manager 

Work 

(512) 674-2218 

 

 

 

Email 

rdefoe@apple.com 

 

JAMF (Application Vendor) 

 

 

 

Support 

(612) 677-7075 

 

 

 

Website 

jamf.com 

Ashley 

Arends 

Strategic Account Exec 

Work 

(920) 265-0118 

 

 

 

Email 

ashley.arends@jamf.com 

 

Faronics (Application Vendor) 

 

 

 

Support 

(408) 620-5253 

 

 

 

Website 

faronics.com 

 

First Name 

Last Name 

Title 

Contact Type 

Contact Informtaion 

SHI (Application Vendor – PX) 

Barbara 

Sing 

Account Manager 

Work 

(813) 619-1664 

 

 

 

Email 

mokaedu@shi.com 

 

Tangent (Archiving Vendor) 

 

 

 

Support 

1-800-399-8324 

 

 

 

Website 

tangent.com 

Lannie 

Tran 

Accounting 

Work 

(800) 342-9388 x7405 

 

 

 

Email 

lanniet@tangent.com 

 

Digi Security Systems (Camera System) 

 

 

 

Support 

1-888-970-3830 

 

 

 

Website 

digiss.com 

Ernesto 

Chavez 

 

Work 

(405) 833-7356 

 

 

 

Email 

ernestoc@digiss.com 

 

Dobson Technologies 

 

 

 

Support 

(405) 242-1000 

 

 

 

Email 

support@dobson.net 

 

Alias Cybersecurity 

 

 

 

Support 

(405) 261-9517 

 

 

 

Website 

Aliascybersecurity.com 

Jonathan 

Kimmitt 

SWOSU Virtual CISO 

Work 

(918) 927-2722 

 

 

 

Email 

Jonathan.kimmitt@aliascybersecurity.com 

NOTIFICATION NETWORK 

Uploaded Image (Thumbnail)

 

 

DR TEAMS & RESPONSIBILITIES  

When the DR plan is being executed, different teams will be required to restore normal functionality to the IT systems and the organization itself. The teams and their responsibilities are defined as follows:  

  • Disaster Recovery Lead 

  • Disaster Management Team 

  • Network Team 

  • ERP Team 

  • Help Desk Team Lead 

  • Application Team 

  • Security Team 

The definitions of roles and responsibilities in this document have been created to reflect the likely tasks that team members will have to perform. DR Team members will be responsible for performing their tasks as outlined here. In executing any DR situation, team members will be called upon to perform tasks not described in this section.  

These teams will vary depending on the needs and size of your organization. Each team will have a team lead (TL) and it is common that some teams or roles may be combined or split as required. 

DISASTER RECOVERY TEAM LEAD  

The Disaster Recovery Team Lead is responsible for overseeing the entire disaster recovery process, making all decisions related to DR efforts, and the execution of the DR Plan. This person’s primary role will be to evaluate and guide the execution of DR processes until the organization is back to business as usual. This person will also manage the individuals involved in the DR process, regardless of their department and existing managers. 

ROLE AND RESPONSIBILITIES 

  • Make the determination that the organization is declaring a disaster 

  • Trigger the DR Plan and related processes  

  • Initiate the DR Notification Network 

  • Be the single point of contact and notify stakeholders 

  • Assess the size and scope of the disaster 

  • Assess the systems and processes affected 

  • Begin the execution of the DR Plan 

  • Oversee and manage the DR plan’s execution 

  • Determine first steps for each of the DR teams 

  • Set expectations and goals with each DR Team 

  • Document the capital expenditures of the disaster recovery process 

  • Ensure that all decisions made abide by the DR Plan and policies 

  • Prepare and manage any additional sites used to restore business operations 

  • Organize and chair regular meetings of the DR Team leads throughout the disaster 

  • Declare that the disaster is over and normal business functionality has been restored 

  • Manage the teams in creating a detailed after-action report of the disaster recovery process 

  • Organize, supervise and manage all DR Plan tests 

  • Maintain and update the DR Plan as organizational and operational changes happen 

  • Provide an after-action report to stakeholders 

CONTACT INFORMATION 

Name 

Role 

Work Phone 

Mobile Phone 

Dian Ray 

Primary Disaster Lead 

(580) 774-3271 

(918) 851-8100 

NETWORK & SERVER TEAM  

The Network & Server Team will be responsible for assessing damage to network infrastructure and restoring data and voice network connectivity along with restoring servers that are required for IT operations and services. This includes WAN, LAN, physical and virtual server infrastructure, applications, and any telephony connections both internally and externally. Their primary responsibility is to provide baseline network and server functionality to critical systems. They will also assist other IT DR Teams as required. 

ROLE & RESPONSIBILITIES  

  • Determine which network services and servers are impacted or not functioning 

  • Prioritize the recovery of network services and servers to minimize business impact 

  • Communicate and co-ordinate with third parties, vendors, and/or service providers to restore connectivity 

  • Recovery will include the following tasks: 

  • Assess any damage to server infrastructure 

  • Restart and refresh servers as needed 

  • Rebuild any server infrastructure or systems as needed 

  • Once connectivity is restored to critical systems, connectivity will be restored to employees in the following order:  

  • All members of the DR Teams  

  • All Executive Staff  

  • All IT employees  

  • All remaining employees  

  • DR/Failover servers are maintained with up-to-date system and application patches 

  • DR/Failover servers have up-to-date data replication 

  • DR/Failover servers are backed up appropriately  

  • DR/Failover servers are adhering to all organizational policies 

  • Install and implement any tools, hardware, software and systems required at the primary and DR/Failover sites 

  • Document any capital expenditures made by the team 

  • Provide a detailed after-action report of the team’s actions during the execution of the DR Plan 

CONTACT INFORMATION 

Name 

Role 

Work Phone 

Mobile Phone 

Alex Kluckner (TL) 

Network Administrator 

(580) 774-3263 

(580) 661-1330 

Justin Tate 

ITS Assistant Director 

(580) 774-7071 

(405) 313-6740 

Tim Wills 

ITS Operations Administrator 

(580) 774-3745 

(580) 819-0008 

Mark Edwards 

Help Desk Specialist 

(580) 774-7070 

(405) 213-9090 

OneNet 

Internet; ERP System; Off-Site Storage 

1-888-566-3688 

See Vendor Contact 

 

HELP DESK TEAM 

The Helpdesk Team will be responsible for the telephone tree and contacting the department team leads who in turn will call the people in their business units.  The Helpdesk Team should be intimately involved with the restoration of the infrastructure to have a better understanding of the recovery process.  They should also be available to respond to incoming questions about the availability of the system. 

ROLE & RESPONSIBILITIES   

  • Maintain a master contact list of all department team leads to keep the line of communication open 

  • Keep a copy of the most recent standard desktop image for desktop machines in the event a desktop needs to be built from scratch for employees who will be working from the hot site or from home 

  • Keep a copy of core business applications such as O365 in case we need to get something up and running in a hurry 

  • Keep a database for tracking issues during the recovery process.  We will need to maintain a ticketing system of the employees and students who contact us with various issues to correct problems to recover more efficiently. 

  • Assist with inventory supply, contacting vendors and purchasing 

CONTACT INFORMATION 

Name 

Role 

Work Phone 

Mobile Phone 

Mark Edwards (TL) 

Help Desk Specialist 

(580) 774-3269 

(405) 213-9090 

Cody Dirickson 

IT Technical Support 

(580) 774-3253 

(405) 412-8495 

Jacob Leal 

IT Technical Support 

(580) 774-3280 

(580) 821-0685 

Teresa Guzman 

Office & Inventory Specialist 

(580) 774-3204 

(580) 302-4705 

ENTERPRISE RESOURCE PROGRAM TEAM 

The ERP Team will be responsible for assessing which parts of the ERP system are impacted or non-functional and restoring them to normal operations. Their primary responsibility is to provide baseline ERP functionality. They will also assist other IT DR Teams as required.  

ROLE & RESPONSIBILITIES 

  • Determine which parts of the ERP system are impacted or not functioning  

  • Prioritize the recovery of ERP systems to minimize business impact 

  • Recovery will include the following tasks:  

  • Assess the impact to ERP processes  

  • Restart and refresh ERP systems as required  

  • Patch, reconfigure, recode, or rewrite ERP systems as required  

  • Verify DR/Failover ERP systems have up-to-date patches and data copies 

  • Install and configure any tools, software and patches required at the primary and DR/Failover sites  

  • Document any capital expenditures made by the team 

  • Provide a detailed after-action report of the team’s actions during the execution of the DR Plan 

CONTACT INFORMATION 

Name 

Role 

Work Phone 

Mobile Phone 

Shamus Moore (TL) 

ERP System Administrator 

(580) 774-3268 

(405) 590-7052 

Ryan Henson 

Application System Analyst II 

(580) 774-3206 

(580) 302-3360 

Justin Tate 

IT Assistant Director 

(580) 774-7071 

(405) 313-6740 

OneNet 

Internet; ERP System; Off-Site Storage 

1-888-566-3688 

See Vendor Contact 

Ferrilli 

Managed Services Provider 

1-888-864-3282 

See Vendor Contact 

 

 

 

 

APPLICATIONS TEAM 

The Applications Team will be responsible for assessing which applications and services are impacted or non-functional and restoring them to normal operations. Their primary responsibility is to provide baseline applications and service functionality to critical systems. They will also assist other IT DR Teams as required.  

ROLE & RESPONSIBILITIES 

  • Determine which applications or services are impacted or not functioning  

  • Prioritize the recovery of applications or services to minimize business impact 

  • Recovery will include the following tasks:  

  • Assess the impact to application processes  

  • Restart and refresh applications as required  

  • Patch, reconfigure, recode, or rewrite applications as required  

  • Verify DR/Failover applications and services have up-to-date patches and data copies 

  • Install and configure any tools, software and patches required at the primary and DR/Failover sites  

  • Document any capital expenditures made by the team 

  • Provide a detailed after-action report of the team’s actions during the execution of the DR Plan 

CONTACT INFORMATION 

Name 

Role 

Work Phone 

Mobile Phone 

Justin Tate 

ITS Assistant Director 

(580) 774-7071 

(405) 313-6740 

Ryan Henson 

Application System Analyst II 

(580) 774-3206 

(580) 302-3360 

OneNet 

Internet; ERP System; Off-Site Storage 

1-888-566-3688 

See Vendor Contact 

Ferrilli 

Managed Services Provider 

1-888-864-3282 

See Vendor Contact 

 

 

 

 

SECURITY TEAM 

The Security Team will be responsible for assessing which IT systems have been impacted by security events and ensuring the recovery process has appropriate security controls. Their primary responsibility is to ensure baseline security controls are in place for critical systems. They will also assist other IT DR Teams as required. 

 

ROLE & RESPONSIBILITIES 

  • Determine which IT systems have been involved in any security breaches  

  • Assist other teams in applying security controls to restored systems 

  • Verify DR/Failover systems have up-to-date security controls 

  • Prioritize the application of security controls to minimize business impact 

  • Install and configure any security tools or software at the primary and DR/Failover sites  

  • Document any capital expenditures made by the team 

  • Provide a detailed after-action report of the team’s actions during the execution of the DR Plan 

CONTACT INFORMATION 

Name 

Role 

Work Phone 

Mobile Phone 

Tim Wills (TL) 

ITS Operations Administrator 

(580) 774-3745 

(580) 819-0008 

Dian Ray 

ITS Director 

(580) 774-3271 

(918) 851-8100 

Justin Tate 

ITS Assistant Director 

(580) 774-7071 

(405) 313-6740 

Alex Kluckner 

Network Administrator 

(580) 774-3263 

(580) 661-1330 

Alias Cybersecurity 

Cybersecurity Services Provider 

(405) 261-9517 

See Vendor Contact 

OneNet 

Internet; ERP System; Off-Site Storage 

1-888-566-3688 

See Vendor Contact 

Ferrilli 

Managed Service Provider 

1-888-864-3282 

See Vendor Contact 

DATA AND BACKUPS   

This is where the organization’s data resides as well as where it is backed up. This information is to locate and restore data in the event of a disaster. It will contain the location of all the organization’s servers, backups, and offsite backups and list what information is stored there.  

DATA IN ORDER OF CRITICALITY  

Rank 

Data 

Data Type 

Backup Frequency 

Backup Location 

Domain Controllers 

PII 

Daily Deltas, Weekly Full 

On-Site daily, DR site weekly 

ERP 

PII 

Daily Deltas, Weekly Full 

On-Site daily, DR site weekly 

LMS 

PII 

Daily Deltas, Weekly Full 

On-Site daily, DR site weekly 

Email 

Mix 

Daily Deltas, Weekly Full 

On-Site daily, DR site weekly 

Phone 

Public 

Daily Deltas, Weekly Full 

On-Site daily, DR site weekly 

Network Configs 

Public 

Daily Deltas 

On-Site daily, DR site weekly 

File Share 

Mix 

Daily Deltas, Weekly Full 

On-Site daily, DR site weekly 

Application 1 

Confidential 

Daily Deltas, Weekly Full 

On-Site weekly, DR site weekly 

RESTORING IT FUNCTIONALITY   

In the event a disaster is called, and this plan is executed, this section will contain all of the information that describes the tasks to be performed so that an IT system will be recovered. This section will contain a section for each system to return to normal operation after a disaster occurs. Each section will contain all Standard Operating Procedures documents, run-books, diagrams, software format information etc.  

ENTERPRISE ARCHITECTURE INFORMATION 

Click link to see Enterprise Architecture Information:  Enterprise Architecture Information 2022-2023 

CURRENT NETWORK INFORMATION 

This information was generated on 7/2022 and was refreshed on 11/19/2025.  

CONNECTIVITY 

Provider 

Circuit Type 

Bandwidth 

CPE 

Address 

Notes 

OneNet 

Fiber 

10 Gbps 

No 

655 Research Parkway, Suite 200, OKC, OK 73104 

Primary Internet 

OneNet 

Fiber 

10 Gbps 

No 

655 Research Parkway, Suite 200, OKC, OK 73104 

Failover Internet 

Dobson TelCom 

B-ISDN 

 

No 

200 S LL Males Ave, Cheyenne, OK 73628 

Primary Telephony 

SWITCHES 

Click link to see switch inventory and information:  Switch Inventory 2022-2023 

FIREWALLS 

Hosted by OneNet 

VLANS 

Click link to see Vlan information:  Vlan List 2022-2023 

CURRENT SERVER INFORMATION 

PHYSICAL & VIRTUAL SERVER EQUIPMENT 

Click link to see physical and virtual server information:  Physical & Virtual Server List 2022-2023 

PHYSICAL LOCATIONS 

Please document all physical locations that pertain to your IT infrastructure, including offsite locations that contain computing equipment and other IT resources.  

PRIMARY DATA CENTER 

The primary data center is located at the organization’s main campus, in the IT Building, second floor, room 247. The building address is: 

Southwestern Oklahoma State University 
ITS Department – STF 247 
100 Campus Drive 
Weatherford, OK  73096 
(580) 774-7070 

PRIMARY ERP DATA CENTER 

The primary ERP data center is located at a data co-location site in another town. The building address is: 

OneNet 
655 Research Parkway 
Suite 200 
Oklahoma City, OK  73104 

DISASTER RECOVERY SITE 

The disaster recovery site is located at a data co-location site in another town. The building address is: 

OneNet 
655 Research Parkway 
Suite 200 
Oklahoma City, OK  73104 

SECONDARY DISASTER RECOVERY SITE 

The secondary disaster recovery site for OneNet is located at a data co-location site in another town. The building address is: 

OnetNet 
700 N. Greenwood Ave. 
Tulsa, OK  7368 

SEVERITY ONE SYSTEM RECOVERY 

LOSS OF CAMPUS 

RECOVERY STEPS 

Step 

Action 

Responsibility 

Fail over to DR Site host (OneNet) 

Network & Server Team 

Restore Exchange Server 

Network & Server Team 

Verify Authentication to ERP System 

Network & ERP Team 

Verify Authentication to SSO & Applications 

Network & Applications Team 

SEVERITY TWO SYSTEM RECOVERY 

FIBER CUT (LASTING OVER 72 HOURS) RECOVERY 

Item 

Data 

Restore ERP Minimal Functionality 

CLGAPP, CLGEIS, UI, ARGOS, SELF SERVICE 

Restore Cisco Call Manager/Unity 

Internal phone access only 

Restore Shared Folder Access 

OneDrive/Teams backup 

Recovery Time Objective 

1 Day 

Recovery Point Objective 

3 Days 

Replication Target Site 

DR Site 1 

Replication Technology 

ORG-BUS1 

Backup Target 

Daily deltas, weekly full 

Backup Job Frequency 

Continual 

RECOVERY STEPS 

Step 

Action 

Responsibility 

Restore Servers 

Network & Server Team 

Configure Virtual Networking 

Network & Server Team 

Update DNS 

Network & Server Team 

Install server OS 

Network & Server Team 

Configure server OS 

Network & Server Team 

Install application 

Application Team 

Restore application configuration 

Application Team 

Restore application data 

Application Team 

PLAN TESTING & MAINTENANCE   

While efforts will be made initially to construct this DR Plan in as complete and accurate a manner as possible, it is essentially impossible to address all possible problems at any one time. Additionally, over time the Disaster Recovery needs of the organization will change. As a result of these two factors this plan will need to be tested.  

MAINTENANCE 

The DR Plan will be updated annually, or any time a major system update or upgrade is performed, whichever is more often. The Disaster Recovery Lead will be responsible for updating the entire document and so is permitted to request information and updates from other employees and departments within the organization to complete this task. Maintenance of the plan will include (but is not limited to) the following: 

  • Ensuring that all team lists are up to date 

  • Reviewing the plan to ensure that all instructions are still relevant to the organization 

  • Making any major changes and revisions in the plan to reflect organizational shifts, changes and goals  

  • Ensuring that the plan meets any requirements specified in new laws   

During the maintenance periods, any changes to the Disaster Recovery Teams must be accounted for. If any member of a Disaster Recovery Team no longer works with the company, it is the responsibility of the Disaster Recovery Lead to appoint a new team member.  

TESTING  

We are committed to ensuring that this DR Plan is functional. The DR Plan should be tested to ensure that it is still effective. Testing the plan will be carried out as follows:  

DISASTER RECOVERY REHEARSAL 

Frequency: Every 3 Months 

Team members verbally go through the specific steps as documented in the plan to confirm effectiveness, identify gaps, bottlenecks, or other weaknesses. This test provides the opportunity to review a plan with a larger subset of people, allowing the DR Plan Lead to make appropriate changes to the plan. Staff should be familiar with all processes, equipment, and documentation. 

EXECUTIVE COMPLIANCE COMMITTEE CONTACT INFORMATION 

Contact a member of the Executive Compliance Committee if you suspect a breach of this Disaster Recovery Policy, or with questions regarding these guidelines. 

Name 

Title 

Work Phone 

Dian Ray 

Director of Information Technology Services & Chief Information Security Officer 

580-774-3271 

Patsy Parker 

Vice President for Academic Affairs & Provost 

580-774-3771 

Lori Boyd 

Vice President for Administration & Finances 

580-774-3000 

Dayna Hardaway 

Assistant Vice President for Human Resources 

580-774-3275 

Adam Johnson 

Vice President for Student Services 

580-774-3177 

Jonathan Clemmons 

Assistant Vice President for Public Relations & Marketing 

580-774-3063 

Chad Kinder 

Assistant Vice President for Strategic Partnerships 

580-774-3291 

Garrett King 

Executive Director for Institutional Advancement  

580-774-3267 

REVISION & APPROVAL HISTORY 

Date of Change 

Version 

Responsible 

Summary of Change 

Date Approved 

Approved By 

July 2022 

ITS 

Created as policy 

July 2022 

ECC 

11/19/2025 

ITS 

Revised contact information 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Details

Details

Article ID: 20428
Created
Wed 11/19/25 11:06 AM