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This KBA is meant to help you navigate setting up and installing DUO which is a Multi-Factor Authenticator for the VPN and can additionally be used for your Single Sign-On Account. You'll need to utilize DUO in order to protect and get into your VPN.

Additionally you can follow along with this PPT Presentation, or follow a recorded video going into a little further depth into the PPT.

Power Point: GoSWOSU DUO Instructions.odp

Presentation Video: GoSWOSU DUO Instructions.mp4

KBA Easy Navigation

Step One - Details how to Install and Set-Up DUO for the VPN
Step Two - Details how to set up DUO for MFA
Step Three - If you accidentally lost DUO after setting it up, follow step three.

Why Do I Need DUO Authentication?

DUO is an authenticator that we use in order for you to get access to swosus VPN.
- If you are needing a VPN but did not previously get set up for one, please contact SWOSU ITS Helpdesk where they will be able to help you through the steps of getting the VPN set up to use and have access to.
  - Helpdesk number is: 580-774-7070
  - Fill out a ticket using the form "VPN Access Request"
Multi-Factor Authentication (MFA) enhances security by requiring multiple forms of verification before granting access. This makes it harder for unauthorized users to gain access, as they would need more than just a password.

1 - DUO for VPN Installation and Set-Up

1A - Duo Mobile

Install You'll have to go to the App Store and Install DUO Mobile. Make sure to set up your account in DUO before following the next steps.

1B - DUO Text Message

From here, if you have contacted ITS and they set up permissions to use the VPN you should have received a text for setting up your DUO Account. The text should include a link within it. Follow this Link, it should open up your DUO Application on your phone. if you previously installed it.

1C - Swosu Account Accept

After you have followed the Link from the Duo Text Message, you should be prompted to save an Authenticator Account for Southwestern Oklahoma State University. Click the save button, Now you should be all set up for DUO, make sure to keep this app in order to verify whenever you need to use the VPN.

2 - DUO For MFA

2A - SSO Setup

If you are wanting to set up DUO for you Multi-Factor Authorization for your Single Sign-On

Navigate to Account Recovery Settings in your profile.
Once you are signed into Single Sign-On, you will navigate to your name at the top right, click your name and select account
You will be prompted for a password, re-enter that password, and you will have successfully navigated to Account Recovery Settings.

Now That you have Navigated to Account Recovery Settings, Click on the Authenticator tab. From here you should see, Add Extra Security with Two Factor Authentication, click the button: Get Started.

Now you should have been prompted to Choose a Security Method. You will have various different options to choose from, this KBA goes over how to set up DUO. Which will be your Security Method. If you would like to use other Security Methods, you can follow this one (the steps will be roughly the same) or follow the Multi-Factor Authentication KBA.

You should have been prompted to Set Up Authenticator and given a QR Code and A Large Physical Code made of Numbers and Letters.

2B - DUO App Setup

You'll have to go to the App Store and Install DUO Mobile. Once you're on the app, you'll be prompted to Set Up An Account. Click on Set Up An Account.

Now go ahead and select which method you would like to use. You can pick between Using a QR Code or using an activation code.

QR CODE

If you choose to scan the QR code, select activation code which will bring you to scan the QR Code.

MANUAL CODES

If you choose to manually type in the code, select activation code which will bring you to Add Account.

Select activation code which will bring you to Add Account. Type the code from the Set Up Authenticator Page

Once you have set up the authenticator app, take the Passcode and type it into the Confirmation Code Bar

You now have successfully set up DUO Authenticator as an Account Recovery Setting.

3 - Accidentally Lost DUO

If you are unable to get into your account past the security questions, you will have to contact SWOSU ITS and inform them. They will verify your information and help you get DUO Set Back Up.

You can do this by:

Calling the Help Desk number at: 580-774-7070
Emailing them at helpdesk@swosu.edu
putting in a ticket through the support page:
- https://support.swosu.edu
  - Navigate to the Client Portal and select Request Help
    - Select Technology Services and Accounts & Access
      - Then Select the VPN Access Request and click the report issue button.
        
        A Ticket will be brought up, which you will fill out and select submit.

DUO Installation